At Eden FM Community Radio our aim is to deliver a professional community radio service to the people of Edenderry.
We aim to ensure that our programming is of a standard which complies with the requirements of the 2009 Broadcasting Act, and various codes published by the Broadcasting Authority of Ireland.
The Broadcasting Act, 2009 requires Eden FM Community Radio to have in place a procedure for dealing with complaints from our listeners. Set out below is our procedures for dealing with complaints. It is our intention to deal with all complaints in a speedy and professional manner. This Code of Practice sets out and explains our complaint process for listeners and ensures that we deal with complaints in an effective and efficient manner.
- Making a Complaint
If you believe that you have been treated unfairly in the course of a radio program you may make a complaint using our complaints form which can be downloaded Here.
2. What happens next?
Once your complaint has been received by the stations complaint procedures Officer (CPO) you will be contacted and invited to meet with the CPO who will then carry out a full investigation into your complaint.
3. Complaints investigation
Once the CPO has taken your complaint he or she will launch a full investigation into your complaint. This will include talking to everyone involved with the program against which you have made your complaint. The CPO will also pull the logger audio for that show so she or he can hear the show against which the complaint has been made. Once the CPO has completed their investigation you will be invited to meet with him or her.
4. What if I am not happy with the result?
If you are still not happy that your complaint has been dealt with and if the CPO believes that they have no more to add to the complaint then you may take your complaint to the Broadcasting Authority Of Ireland.
The Complaints Officer
Broadcasting Authority of Ireland
2 – 5 Warrington Place, Dublin 2
Phone: (01) 6441200
E-mail: complaints@bai.ie